Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.
The overall job purpose: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.
• Develop and oversee relationships with clients to ensure top level service is provided to clients.
• Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
• Consistent and frequent communication with clients providing complete, concise account information and guidance.
• Addressing customer concerns and complaints.
• Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
• Ensure assigned portfolio is performing as per company’s set targets.
• Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
• Ensure collections performance target of 90% and above for your portfolio.
Required Qualifications and Work Experience:
• Degree in Business Administration or any other relevant field.
• 1-2 years proven experience in Debt Collections preferably in Financial Institutions.
• Knowledgeable about Asset Finance.
• Computer knowledge.
• Customer Care Experience.
• Must possess leadership and supervisory skills.
• Excellent numerical and analytical skills.
• Excellent interpersonal and communication skills.
Job Skills: Not Specified
Job Education Requirements: Degree
Job Experience Requirements: 1-2 years
All suitably qualified and interested candidate should kindly send their applications, detailed CVs (in Ms Word format) and testimonials (in PDF format) to the address below; (total email size should not exceed 2MB)
The Human Resource Manager;
Platinum Credit (U) Ltd
Send your application by
Email to: email@example.com