Outreach Mobile Counsellor job at Marie Stopes Uganda

marie stopes, kampala, uganda
negotiable Expires in 2 weeks


Location Various
No. of Direct Reports NIL
Reporting to Outreach Team Leader Budget Responsibilities (Y/N) NIL

The Role:
Reporting to an Outreach Team Leader, the purpose of this role is to provide high quality family planning (FP) counselling and drive the Outreach vehicle. This specific role is part of a Mobile Outreach team that will be providing integrated family planning, STI syndromic management, HIV Testing services and cervical cancer screening to predominantly vulnerable groups (such as young people), the poor and those living in hard-to-reach areas. Outreach is a strategic channel for providing greater access to rural communities with unmet need and unmet demand for family planning services, especially long-acting reversible contraception (LARC) and permanent methods. Clinical mobile outreach is a primary service delivery channel under the Programmes department. Therefore, the post holder should hold a positive attitude towards serving these demographics, be exceptionally resilient and open and possess a valid driving permit and demonstrate good driving skills.
The Outreach Mobile Counsellor is expected to work with other Outreach colleagues and other MSUG team members to continuously improve the quality of outreach services, standards of care, and the effective implementation of outreach services according to work plans and budgets. This includes collaboration with MSUG colleagues from all Departments to ensure effective coordination of activities across channels to deliver more for our clients.

The primary responsibility of this role is too further MSI’s Global mission of ensuring every individual’s right to: CHILDREN BY CHOICE NOT CHANCE.

Key Responsibilities
• Provide comprehensive client counselling on reproductive health and other health matters.
• Ensure that the highest standards of client care are achieved to MSI global standards.

• Take necessary steps to ensure that all outreach clients are treated with sensitivity, respect, and consideration.
• Maintain confidentiality of client records.
• Effectively manage and resolve complaints raised by clients and promptly escalate difficult issues to the Outreach Team Leader.
• Support the clinical staff in imparting general Family Planning Information to clients and exercising the vocal local technique

• Participate in community sensitisation and mobilisation including coordination of community mobilisers working with Outreach
• Ensure that accurate client records are collected and filed for all clients.
• Support Outreach service providers in stock management
• Support the service providers on Outreach by unloading the vehicle
• Ensure the vehicle is properly loaded with outreach equipment and ready to at the Outreach sites by 9:00am latest
• Keep all logbooks up-to-date and copies submitted to the Team Leader to forward to support office
• Ensure third party insurance or registration stickers are always valid
• Alert support Office in writing, via the Team Leader, at least 4 weeks before expiry of insurance or registration
• Submit monthly vehicle reports to support office as per the finance department protocols
• Always keep the vehicle interior and exterior clean
• Ensure that the vehicle receives the correct maintenance in a timely fashion to prevent avoidable breakdown, and to maximise vehicle performance
• On parking the vehicle after working hours, ensure the keys are handed over to the Team Leader or another member of staff designated by the Team Leader
• Carefully monitor fuel and oil consumption of the vehicle, taking steps that records are accurate, and no supplies are diverted
• Maintain appropriate driving skills and experience for riding in rough terrain. The Mobile counsellor must immediately notify the Team Leader of any health complications and that could affect his/her ability to conduct his/her work safely (e.g. deteriorating eyesight, epileptic fits)
• Drive the vehicle in a responsible way, showing care and consideration for other road users, including pedestrians and ensuring risks to all vehicles under the Mobile Counsellor’s control are minimized
• Ensure the organisation vehicles are only used for official business
• Always carry a valid licence
• Timely accurate reports are submitted to the Team Leader
• Support Outreach service providers in data reporting in Government HMIS Tools daily
• Perform any other work-related duties as assigned.
Level of professionalism maintained when dealing with clientele.
Outreach QTA scores
High level of client confidentiality always maintained
Number of complaints escalated to Outreach Team Leader.
Level of teamwork exercised
Timely and accurate completion of Logbook
Timely reporting of vehicle repairs required
Timely submission of completed logbook and fuel accountability
Commitment to continued technical and person development
Adherence to the traffic and road safety guidelines.
Accuracy of vehicle records

Qualifications / Trainings:
• Minimum of Diploma in counselling from a recognised institution (Degree is added advantage)
• Valid Ugandan Driving License for both motorcycles and cars (manual transmission essential)
• Experience in riding/driving on challenging terrain
• Knowledge of more than one Ugandan language
• Medical background and training in Family planning is an added advantage

Knowledge, Skills / Experience and abilities:

• Computer literate (ability to effectively enter and maintain client records through an electronic database)
• Excellent communication skills
• Proficiency in both oral and written English is essential
• Ability to discuss issues of sexuality and reproductive health with male and female clients of all ages
• Experience and knowledge of FP service delivery at community level (previous outreach experience preferred)
• Experience working as part of a highly functioning team, with minimum supervision
• Ability to work independently in a busy environment
• Flexibility and willingness to work for long hours
• Excellent record keeping and time management
• Ability to analyse and pay attention for detail
• Good working knowledge of Microsoft Office applications (MS Word, Excel and MS Access)

Attitude / Motivation:
Successful performance at MSUG is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. We encourage and expect all team members will demonstrate the following behaviours:
• Initiative
Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
• Innovative
Thinking creatively and outside of the box so that ideas generated create a positive outcome
• Effective Communication
Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
• Responsive
Being responsive to changing priorities and demands
• Working Efficiently
Planning, prioritising and organising work to ensure work is accurate and deadlines are met
• Sharing Information
Sharing information and knowledge whilst maintaining confidentiality
• Focus on Learning
Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
• Commitment
Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
• Driven
Drive and determination to deliver results
• Accountable
Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
• Embracing Change
Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
• Motivated
Motivation towards achieving quality results to maximise potential
• Team Player
Working as part of a team by being supportive, flexible and showing respect for each other
MSI Values
• Mission driven: With unwavering commitment, we exist to empower women and men to have children by choice not chance.
• Client centred: We are passionate about our clients and dedicate our efforts to delivering agreed objectives to the highest possible quality.
• Accountable: We are accountable for our actions and take responsibility for everything we do to ensure long term sustainability and increased impact.
• Courageous: We recruit and nurture talented, passionate and brave people who have the courage to push boundaries, make tough decisions and challenge others in line with our mission.

Job application procedure
To apply for the position, Applicants must send their applications to the Email: [email protected] . (They must attach their CVs) and indicate the position they are applying for in the Subject line.
Marie Stopes Uganda is an equal opportunities employer, committed to safeguarding humanity and expects all position holders to share this commitment.

Marie Stopes Uganda has a well-guided and transparent recruitment process that requires no payment or sexual favors from any candidate/job applicants/potential job seekers as a pre-employment requirement.

Female candidates that qualify are encouraged to apply

Uganda, Kampala