Customer Service Assistant job at St. Catherine’s Hospital

Customer Service
Kampala
July 13, 2026
Full Time
Application ends: July 15, 2026
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Job Description

Description

St. Catherine’s Hospital is hiring a Customer Service Assistant to provide quality customer care services and support to clients /patients and colleagues.

Key Duties and Responsibilities:

This includes responding to inquiries, resolving issues, and aiding other staff to ensure customer satisfaction.

  • Ensure timely patient access to care by coordinating appointments to reduce clients’ waiting time.
  • Support patients during hospital visits by assisting with navigation, comfort and special needs.
  • Collect and report patients feedback through conducting surveys and identifying areas for improvement.
  • Manage and address patient concerns promptly while escalating the same whenever necessary.
  • Implement service recovery strategies by suggesting and following up solutions for dissatisfied patients.
  • Drive quality improvement initiatives by recommending and implementing service enhancements.
  • Perform additional duties as assigned to support hospital-wide patient experience efforts.

Qualifications, Skills and Experience:

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Job seeker resources

  • At least a minimum of a diploma or degree in a relevant field.
  • At least one (1) year of relevant customer service experience, and strong interpersonal and communication skills
  • Proficiency in English is desired.
  • Must be willing and able to work with flexible schedules, including night shifts.
  • Should preferably be between 22 – 27 years of age.

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
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All suitably qualified and interested candidates with relevant qualifications and letters, detailed Curriculum vitae, copies of academic certificates, and valid contacts/mail addresses of three (3) referees, in one attachment of not more than 10 MBS

Jobs

Hand-delivered applications will be considered.

Only shortlisted candidates will be contacted.

Deadline: 15th July 2026

NB: Only shortlisted candidates will be contacted.