Meet with applicants to obtain information for loan applications and to answer questions about the process.
Contact prospective customers to present information and explain available services. Explain technical product or service information to customers. Contact current or potential customers to promote products or services.
Develop prospects from current commercial customers, referral leads, or sales or trade meetings to identify potential customers.
Make presentations on our products to groups and individuals to attract new clients. Deliver promotional presentations to current or prospective customers.
Analyse applicants’ financial status, credit risk, and collateral to determine feasibility of granting loans.
Obtain and compile copies of loan applicants’ loan application documents, credit histories, corporate financial statements, and other financial information.
Review and update credit and loan files of the client.
Compute loan schedules as required.
Work with clients to identify their financial goals and to find ways of reaching those goals.
Collect payments when they fall due and remind clients when the payments will fall due.
Negotiate payment arrangements with customers who have delinquent loans.
Proven experience as a credit officer or similar sales service role in a financial institution
Proven track record of successfully meeting sales quotas preferably over the phone
Working knowledge of relevant computer programs and telephone systems
Excellent communication and presentation skills
Proficient in English and Luganda
Skilled in negotiation and dealing with complaints