Org. Setting and Reporting
The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the
Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.
The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient,
client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities.
This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.
In addition to these services, the Office of the Director RSCE and support offices through the Deputy Director RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.
These positions are located in the Onboarding and Separation Service Line, National Staff Benefits & Payroll Service Line, as well as the Uniformed Personnel Service Line, at the RSCE under the Department of Operational Support.
The Associate Human Resources Officer at this level reports to the Service Line Manager/ Human Resources Officer.
Within limits of delegated authority, the Associate Human Resources Officer will carry out
the following duties:
• Manages the determination and implementation of benefits and entitlements of RSCE client missions (Staff and
• Non-Staff) covering life and career events from pre-appointment to beyond separation.
• Accountable for ensuring transparency, accuracy and ensuring full compliance with staff rules and regulations
• Accountable for the integrity, transparency and equity of the management of RSCE resources, particularly the contracts, benefits, and entitlements management.
• Advises client missions on benefits and entitlements, staff rules and regulations, HR
• guidelines and promotes a collaborative and client-oriented approach, sharing knowledge and best practice.
• Advise client missions on matters related to benefits and entitlements, fostering partnerships with them.
Administration of entitlements
• Processes all education grant requests, i.e., advances and claims.
• Provides services in education grant advances and education grant payments for client mission international staff.
• Administers, certifies and approves the processing of benefits and entitlements in full compliance with staff regulations and rules and financial accountability framework and has approval authority for non-discretionary decisions under the applicable rules.
• Determines, verifies and approves financial entitlements related to contracts such as appointment,
• reassignments, and ongoing entitlements.
• Administers and provides advice on salary and related benefits, travel, and social security entitlements.
• Streamlines payment and entitlement procedures to deliver optimal client service.
• Make accurate determination of entitlements of personnel transactions.
• Ensures timely processing and approving payments.
• Ensure accurate processing of financial entitlements to reduce recoveries, advances and other exceptional payments.
• Ensure full transparency of the administration of benefits and entitlements.
• Identifies areas for improving processes and HR policies and developing the RSCE business requirements to maximize efficiency and simplify procedures.
• Monitor the work of the Human Resources Assistants in carrying out human resources
• transactions including preparation of personnel actions, maintenance of staffing tables, and processing of contracts.
• Make recommendations to improve HR policies and guidelines as related to the Service Lines.
• Enhance work efficiency through constant evaluation and analysis of human resources processes.
• Recommend, create and maintain knowledge management for benefits and entitlements.
• Ensure that Umoja contains accurate and comprehensive coverage of benefits and entitlements.
• Continuous learning and development for HR staff by keeping abreast with HR best practices.
• Conduct training courses on Benefits and Entitlements.
• Supervise the maintenance the human resources filing system.
• Identifies and analyzes staff development and career support needs and design programmes to meet identified needs.
• Provides input and support to further development of and implementation of the service lines.
• Provides induction orientation and briefing to new staff members in the service lines.
• Provides high quality, timely and accurate service to client missions.
• Performs any other duties as required.
• Professionalism – Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges;
• remains calm in stressful situations. Takes responsibility for incorporating gender
• perspectives and ensuring the equal participation of women and men in all areas of work.
• Planning & Organizing – Develops clear goals that are consistent with agreed strategies;
• Identifies priority activities and assignments; adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; -Uses time efficiently.
• Client Orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
• An advanced university degree (Master’s or Doctorate degree, or equivalent) in human resources management, business or public administration, social sciences, education, or related fields is required.
• A first-level degree with two additional years of relevant work experience may be accepted in lieu of an advanced university degree in the specified fields of studies.
Job Specific Qualifications
• At least two (2) years of progressively responsible experience in human resources
• management, administration or related area at the national or international level is required.
• Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting is required.
• Experience and practice of Enterprise Resource Planning (ERP) is desirable.
• Experience working in a United Nations common system (inclusive of peacekeeping, political missions and UN agencies, funds and programmes) – or similar international organization or non-governmental organization is desirable.
• Experience in a shared service Centre is desirable.
• English and French are the working languages of the United Nations Secretariat. For the
• positions advertised, fluency in English (both oral and written) is required; knowledge of
• French is desirable.
Job application procedure
Interested and qualified click here to apply