5 Customer Service Manager at United Bank for Africa (UBA

United Bank of Africa, Kampala Road, Kampala, Uganda


• Effectively/efficiently implement bank-wide policies with respect to branch operations.
• Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
• Maintain proper documentation for all transactions and authorize transactions within approval limits.
• Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
• Ensure that branch ATMs are functional at all times and faults timely escalated and resolved
• Ensure effective branch cash management – no cash outs, adherence to insurance limits (obtain necessary approvals for excess), prompt evacuations etc.
• Ensure that the unit has adequate allocation of resources to enable it meet stated objectives
– liaise with HCM/Corporate Services/IT and supervisors as applicable.
• Ensure branch GL accounts are proofed daily, weekly and monthly (as applicable) and aging items reviewed for timely resolution.


Education: A University degree holder. ACCA or CPA is added advantage
Experience: 3- 8 years’ experience in Branch operations banking

Applying Instructions

If you meet the above requirements please send your CV, application letter and copies of academic certificates to


addressed to;

Head of Human Capital,

United Bank for Africa,

Plot 2, Jinja Rd ,

Kampala, Uganda

Uganda, Kampala