To procure sales through telephone communication

Key duties/responsibilities:
• To enhance customer service and company image.
• To interest customers in taking repeat loans from Platinum Credit (U) Ltd.
• To get referrals from existing customers for more customers.
• To process loans for customers who are contacted and express interest in loans.
• To help grow retail sales for our branches by referring to them customers contacted within their regions.
• Demonstrate and deliver professional, effective and efficient customer service.
• To make after sales courtesy calls to establish customer satisfaction.
• To procure sales in the various products offered by the company.
• Customer retention service
• Winning back churned customers/inactive customers
• Onboarding new customers
• Any other duties as may be assigned from time to time.

Required Qualifications and Work Experience:
• A minimum of Diploma in sales, marketing or a business-related field from a recognized institution.
• Ability to close sales
• Ability to resolve customer complaints relevant to PCL
• At least six (6) months experience in Tele-Sales.
• Knowledge of Office Administration.
• Minimum age 23 years old and Maximum of 30 years old.

Other attributes
• Above average people skills/soft skills (includes listening skills, stress management)
• Analytical capabilities for report writing purposes
• Integrity and ability to both work in and lead a dynamic team
• Verbal and written communication skills.
• Good knowledge of company credit/lending policy
• Team player who can manage people efficiently in a changing environment.
• Good computer and database skills
• Ability to plan, multi-task and manage time effectively

Job application procedure

To apply, submit your application, detailed CV and testimonials to the address below;
The Human Resource Manager;
Platinum Credit (U) Ltd
Send your application by; Email to: [email protected]
Deadline: 25th August, 2023 at 05:00pm.